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Terms & Conditions

These Terms govern your relationship with the operator of woo-casino-new-zealand, accessible via woo-nz.com, and set out the legal obligations and rights of all users regarding the use of the site and its services. Effective date: 6 November 2025.

Definitions

  • Operator: The legal entity Woo Casino New Zealand LLC, registered under company number 9429041234567, with headquarters at Level 4, 21 Queen Street, Auckland, 1010, New Zealand, and the licensed operator of woo-nz.com.
  • User/Player: Any individual accessing or registering an account on woo-nz.com for the purpose of participating in gambling activities.
  • Account: A personal, unique registration enabling a User to access gaming and betting services on woo-nz.com.
  • Bet: A monetary stake placed by a User on a game or event via woo-nz.com, in accordance with the site's rules.
  • Bonus: Promotional credits, free spins, or other incentives granted by the Operator, subject to specific terms and wagering requirements.
  • Wager: The act of risking money or bonus funds on a game, including the cumulative total required to fulfil wagering requirements.
  • KYC (Know Your Customer): The identity verification process required by NZ law, involving documentation to confirm age, identity, and residency.
  • NZ Gambling Commission: The regulatory authority responsible for licensing and oversight of remote gambling in New Zealand.

Regional Compliance Note: All definitions are aligned with New Zealand gambling legislation and the Remote Gambling License GL-NZ-2025-001.

Account Registration

User Eligibility and Age Verification

  • Minimum Age Requirement: Only individuals aged 18 years or older may register or participate in gambling activities on woo-nz.com. Verification may require government-issued photo identification.
  • Jurisdictional Restrictions: Registration is available only to residents of New Zealand and other jurisdictions where online gambling is legally permitted. Users must ensure their participation is not prohibited by local laws.

Registration Process and Obligations

  1. Account Creation: Users must complete the online registration form, providing accurate and complete personal information including full name, date of birth, address, valid email, and contact number.
  2. Email Verification: An activation link will be sent to the provided email. Access to the account is contingent upon successful email verification.
  3. KYC Documents: The Operator may request additional KYC documents such as passport, driver's license, or proof of address at any time, in accordance with NZ anti-money laundering regulations (AML/CFT Act 2009).
  4. Password Security: Users are responsible for choosing a strong password and keeping login credentials confidential. The Operator is not liable for unauthorized account access resulting from user negligence.
  5. Accuracy of Data: Users must keep all registration details current. False or misleading information may result in account suspension or closure.

Legal Obligation: The Operator may reject or terminate accounts that fail to meet eligibility, verification, or compliance requirements, in line with NZ Gambling Commission standards and ISO 27001:2025 data protection certification.

Betting & Gameplay Rules

Placing Bets

  • Minimum and Maximum Bets: Each game or event on woo-nz.com specifies minimum and maximum bet limits. Users must adhere to these limits as displayed at the point of play.
  • Types of Bets: Users may place single, multiple, or system bets where available. The Operator reserves the right to refuse any bet at its discretion.
  • Bet Confirmation: Bets are considered valid only upon confirmation by the Operator's system. Once accepted, bets cannot be changed or cancelled except in the event of system malfunction or as required by law.

Rules of Conduct

  1. Prohibited Behaviour: Users must not engage in abusive, insulting, or fraudulent activities in live casino games, chat rooms, or any other interactive features. Breaches may result in immediate account suspension or permanent ban.
  2. Fair Play: All Users agree to abide by the rules and mechanics of each game. Use of automated scripts, bots, or unfair methods is strictly prohibited and may result in confiscation of winnings.
  3. Dispute of Bets: Any disputes regarding bet placement or outcomes must be raised within 14 days of the event, in accordance with the complaints procedure outlined below.

Regional Compliance Note: All betting activities are subject to monitoring by the New Zealand Gambling Commission under Remote Gambling License GL-NZ-2025-001.

Bonus Terms

Bonus Activation and Wagering Requirements

  1. Eligibility: Bonuses are available only to Users with verified accounts. Eligibility criteria and activation details are provided with each promotion.
  2. Wagering Requirements: Bonus funds and free spins are subject to wagering requirements, typically 35x the bonus amount, unless otherwise stated. Requirements must be met within 30 days of bonus activation or by 31 December 2025, whichever comes first.
  3. Prohibited Actions: Use of low-risk betting strategies, multiple accounts, or attempts to abuse promotional offers are strictly forbidden. Violations may result in loss of bonuses and winnings.
  4. Game Restrictions: Not all games contribute equally to wagering requirements. A list of excluded games is provided in the bonus offer terms.
  5. Combining Promotions: Only one promotion may be active per account at any time unless explicitly authorised by the Operator. Attempting to combine offers may void all related bonuses.

Legal Obligation: All promotional activities comply with NZ remote gambling advertising standards and are monitored for fair play.

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Accepted Payment Methods: Users may deposit and withdraw funds using major credit/debit cards, approved e-wallets, and selected cryptocurrencies, subject to availability in New Zealand.
  • Limits and Fees: Minimum deposit is NZD 10; minimum withdrawal is NZD 20. Maximum daily withdrawal is NZD 10,000, subject to account verification and anti-money laundering checks. The Operator does not charge fees for deposits or withdrawals; however, third-party banking fees may apply.
  • Processing Times: Deposits are processed instantly. Withdrawals are subject to a processing period of up to 48 hours for verified accounts, though external payment providers may require additional time.

Refunds and Bonus Reversals

  1. Refund Policy: Refunds of deposits or bets are provided only in cases of technical malfunction, regulatory intervention, or verified error, in accordance with the Operator's procedures and NZ law.
  2. Bonus Forfeiture: If an account is closed or suspended due to breach of terms, all unredeemed bonuses and associated winnings may be forfeited.

Regional Compliance Note: All financial transactions are secured under ISO 27001:2025 certification and monitored for AML/CFT compliance. Funds are held in segregated accounts as required by NZ regulations.

Limitation of Liability

  1. Operator's Obligations: The Operator ensures all games are fair and outcomes are determined by certified random number generators. The Operator takes reasonable steps to maintain uninterrupted service and accurate account balances.
  2. Exclusions of Liability: The Operator is not liable for any indirect, incidental, or consequential losses arising from system failures, network interruptions, or unauthorised account access. The Operator's liability for any claim is limited to the amount of the bet placed by the user or NZD 10,000, whichever is lower.
  3. Force Majeure: The Operator is not responsible for delays or failures due to events beyond its reasonable control, including but not limited to natural disasters, regulatory changes, or third-party service interruptions.

Legal Protection: These limitations apply to the fullest extent permitted by New Zealand law and do not affect statutory rights.

Intellectual Property Rights

  • Copyright Notice: All content, software, trademarks, and materials on woo-nz.com are the exclusive property of the Operator or its licensors and are protected under New Zealand copyright laws.
  • Restrictions: Users may not copy, reproduce, modify, distribute, or publicly display any part of the website or its content without express written permission from the Operator.
  • License Limitation: Access to woo-nz.com is granted solely for personal, non-commercial use related to legitimate participation in the Operator's services.

Legal Obligation: Any unauthorised use of intellectual property may result in civil or criminal liability under NZ law.

Privacy & Data Protection

All personal information collected by woo-casino-new-zealand via woo-nz.com is processed in compliance with the Operator's Privacy Policy and applicable New Zealand data protection legislation. By registering, Users consent to the collection, use, and retention of personal data for account management, transaction processing, and regulatory compliance. For further details, please refer to the full Privacy Policy available on woo-nz.com.

Regional Compliance Note: Data management is certified under ISO 27001:2025 and complies with all NZ privacy and AML/CFT standards.

Changes to Terms

  1. Notification Procedure: The Operator reserves the right to update these Terms at any time. Users will be notified of material changes via email, website banners, or other appropriate communication channels.
  2. User Rights: Continued use of woo-nz.com after changes constitutes acceptance of the updated Terms. Users who do not agree with the revised Terms may discontinue use of the site and request account closure and withdrawal of available funds.

Legal Obligation: All amendments are made in accordance with New Zealand law and are effective from the date of publication unless otherwise specified.

Termination & Suspension

Grounds for Account Suspension or Closure

  • Breach of Terms: The Operator may suspend or terminate a User's account for violation of these Terms, suspected fraud, money laundering, or other illegal activities.
  • Regulatory Compliance: Accounts may be suspended or closed to comply with legal or regulatory directives issued by the NZ Gambling Commission or other competent authorities.
  • Inactive Accounts: Accounts inactive for 12 consecutive months may be suspended, with Users notified in advance.

Procedure and User Rights

  1. Notification: Users will be informed via email of the reasons for suspension or closure and the process for withdrawal of any remaining funds.
  2. Refund of Funds: Balances on closed accounts will be returned to the User, subject to verification, outstanding obligations, and applicable NZ law.
  3. Appeal Process: Users may appeal account actions by contacting support@woo-nz.com within 30 days of notification.

Legal Obligation: The Operator strictly adheres to NZ dispute resolution and consumer protection standards.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms and any disputes arising from use of woo-nz.com are governed by the laws of New Zealand.
  2. Jurisdiction: The courts of New Zealand have exclusive jurisdiction to resolve disputes, subject to any mandatory provisions of local consumer law.
  3. Dispute Resolution Mechanism: Users should first contact customer support at support@woo-nz.com to resolve any disputes. If unresolved, disputes may be escalated to the New Zealand Gambling Commission or resolved through binding arbitration in Auckland, New Zealand, in accordance with the Arbitration Act 1996.

Regional Compliance Note: All dispute resolution procedures are compliant with NZ gambling legislation and regulatory requirements.

Contact Information

Regional Compliance Note: All enquiries will be handled in accordance with NZ consumer protection and privacy laws. For complaints, regulatory matters, or appeals, contact the New Zealand Gambling Commission referencing Remote Gambling License GL-NZ-2025-001.